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Customer Comments/Feedback
The CMP receives many emails and letters each day from our customers saying how much they appreciate what the CMP does. We have decided to share some of these letters with you. Please feel free to submit your letters and comments to us at coo@odcmp.com.
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October 30, 2007
I received my Underwood Carbine and My M1 Garand CMP Special Rifle, the M1 is beautiful it has all new parts looks like it just came off the assembly line, the Carbine had a feeding problem, I called CMP customer service and they were very accommodating and made arrangements for me to send it back for repair. In a couple of days CMP had it back in my possession CMP replaced the bolt and trigger housing and now it works perfectly, thanks for a job well done. It is exciting to have in my possession a piece of history. Thanks, W. Tommy H .
October 30, 2007
October 30, 2007
I received my rifle, and all I can say is WOW!. Having served in WW2 and having trained with the M1 Garand, it has always been my favorite rifle. I am a Firearms Dealer, so I have seen many to compare it with, This rifle is a Gem that I and my Grandson and his sons and maybe theirs will cherish forever. Thank you for making this rifle available. Carl W .
October 29, 2007
Just a quick note to let you know how impressed I am with my M1 Special. After waiting just over 5 weeks, it arrived and on opening the box I knew I had something "special". It looked new, and at the range it shot as good as it looked. Flawless. This is the M1 Garand I've always dreamed of. After several purchases (including a Carbine that also exceeded my expectations), I must say how impressed I am with your customer service and end product. A rare quality these days. Thank you CMP!!! Now if you would offer a 1903 Special.... Roger L.
October 28, 2007
Dear Sir: I don’t often leave customer feedback for items that I purchase, but after receiving my M1 Garand yesterday I really felt the need to drop you guys quick thank you. I was very pleased with the 1903 Springfield that I ordered from CMP last year, but the CMP Select M1 Garand I received yesterday, quite simply, knocked my socks off! From my previous order I expected that my M1 would be in good condition, what I did not expect was that it would look as good as it must have looked when it first rolled off the production line. It is absolutely pristine and it is the most mechanically sound M1 that I have seen yet! Thank you for helping to keep the shooting sports alive, and for helping keep this countries proud military heritage alive. You guys are true professionals! John S. U.S.M.C. (Retired) . P.S. You can expect an order for an M1 Carbine very soon.
October 27, 2007
Orest, This message falls into the category, “Don’t’ tell me, tell my boss”. Rather than my telling Lynne and John what a great job they are doing, I thought I’d go straight to you. I had some difficulties with a recently received Special Grade Garand. Through a series of emails, both John Mclean and Lynne Williams professionally and courteously provided assistance and guidance. When I thought I was being “talked down to”, Lynne & John both took great pains to assure me that this wasn’t the case. Upon reflection, I realize that I was being a bit huffy and didn’t really deserve the courtesy and consideration they demonstrated. But, in the tradition of CMP’s outstanding customer service, they treated the customer as if he were right, when in reality that wasn’t the case. And the problem got solved, too. You’ve got some fine people working for you. Makes the job really easy, doesn’t it? Regards, Bill S.
October 26, 2007
October 26, 2007
October 26, 2007
Ladies and Gentleman, Thank you so much for your quick service. My service grade Garand arrived yesterday morning right on schedule. I could'nt believe my eyes when I opened the carton. Excellent wood and metal and totally clean. Excellent bore with no nicks or frost. An excellent shooter. Again thank you all for your excellent service. SFC Joseph M.
October 24, 2007
Hi Guys! Just received my M1 Garand CMP Special Rifle and I was impressed
with the quality and condition of this beautiful rifle. It was definitely worth
waiting for and the price I paid for it just floors me. My collection of
military rifles just received a great upgrade. Thanks again for providing
excellent service every time I needed it. Richard W.
October 24, 2007
Dear CMP; I just received my M1 Garand CMP Special Rifle ... WOW WOW WOW! Holy Smokes! Your tech's did a wonderful job on this rifle, please convey my gratitude to all involved. A serial number search indicates that its an August 1943 rifle, and it looks like it just came out of the factory yesterday. I will definitely be watching to see if you offer up these models again. Heck I would even send in my other service grade CMP M1 to be rebuilt in a heartbeat if you ever decide to offer the service. Thanks again for the super rifle. Craig A.
October 24, 2007
October 23, 2007
October 21, 2007
I have now received a 1903 Springfield, a Greek Garand, an Inland Carbine, and now received an Underwood Carbine. I couldn't be more pleased. Every one I have received from you is better than the last. Thank you very much for the excellent job you have done. My compliments! Patrick C
October 19, 2007
My M-1 carbine arrived two weeks ago and I am quite impressed with it. Overall condition is great and better than I expected. I am currently refinishing the stock with Formby's furniture refinisher and 0000 steel wool. Once the stock is clean, several coats of linseed oil should do it. I haven't shot it yet. I will let you know the results of that when I shoot it. Thanks for your great service! Elliott
October 18, 2007
I have now received 2 orders of the Greek HXP 30-06 ammo and I could not be more satisfied. It is bright and shiny, looks well made - better than much of the earlier surplus stuff from other sources. Now I can shoot my old 1903's more! Thanks for all you do. Don E.
October 18, 2007
Dear CMP I received my Underwood carbine today. It is in excellent condition. I greatly appreciate your Excellent Customer Service. My thanks to all the CMP employees. Floyd C
October 17, 2007
October 12, 2007
Judy, I was just going thru some of my old e-mails and found our exchanges regarding the M-1 Garand order I had placed with CMP this past February. My initial order was for USGI, but when you ran out of those I was offer a MAP Garand. I received it about 45 days ago and just want to express my thanks to CMP, thru you. I am very pleased with the rifle. The wood is good, the bore is good, the receiver is WWII (Feb 43) and the barrel is SA 53 (Korean War). This is a great memento of my father's service in Europe, from D-Day to the end of the war. Once again, Thank You to CMP for providing the opportunity to still get to own this piece of history, this late in the game. James C. M.
October 11, 2007
October 11, 2007
Dear CMP: I
just received the Underwood M-1 Carbine I purchased through your program
yesterday, and wanted to thank you for all your assistance. The care you took in
packing the rifle is much
appreciated – it arrived in great shape. I
was surprised at the overall condition of the weapon – it appears to be in very
good shape, with only a very minor gouge on the stock. Even through the
cosmoline, the finish also appears to be in great condition. Early
in my Law Enforcement career, I worked for a Police Department that had four
carbines: 2 M-1’s and 2 M-2’s. I, more or less, gained a real appreciation
for the weapon and enjoyed shooting it, tremendously. Ever since then, I’d
always wanted one for my collection and CMP has helped to make that happen. Thank
you, again, for all your help. I’m certain this will NOT be the last weapon I
purchase through CMP! Respectfully, Claude
O.
October 11, 2007
October 10, 2007
October 10, 2007
I placed my order for an M1
Garand by mailing my forms to you guys on August 30th 2007. I was
anticipating that it would be at least 2 months before I would receive my rifle.
I had the rifle delivered in 3 weeks! You guys are on the ball! The rifle was in
very good condition and I can’t wait to shoot it!
As a former U S Marine and career Law Enforcement Officer I really
appreciate an organization that goes above and beyond in customer service and
satisfaction. Keep up the great work! Walter T.
October 9, 2007
October 8, 2007
CPM. ON OCT. 2, I RECIVED
MY MUCH AWAITED UNDERWOOD CARBINE, TO BE 60 YRS PLUS OLD
I WAS DELIGHTED WITH THE EXCELLENT CONDITION OF THE WEAPON. I
APPRECIATE THE EXCELLENT SERVICE FROM THE STAFF. THANKS,
JWS
October 7, 2007
October 3, 2007
HELLO C.M.P. THANK YOU SO MUCH FOR MY RECENT ORDER OF A SERVICE GRADE UNDERWOOD CARBINE SER.#1440042. I WASN'T SURE JUST WHAT TO EXPECT TO SEE WHEN I OPENED UP THE BOX. ESPECIALLY CONSIDERING YOUR DESCRIPTION IN THE ARTICLE AND BEING A FIRST TIME CUSTOMER I WAS READY FOR ANYTHING. WHAT A PLEASANT SURPRISE. IT IS A PERFECT SPECIMEN OF A U.S.G.I. SERVICE RIFLE. AFTER GOING OVER IT I WAS PLEASED TO FIND THAT IT WAS IN OVERALL GREAT CONDITION. THE METAL FINISH WAS UNIFORM WITH NO BARE SPOTS. THE STOCK IS UNIFORM IN COLOR AND APPEARANCE AND HAS NO DEEP GOUGES OR BARE WOOD EXPOSED. THE BORE IS SPOTLESS AND THE LANDS & GROOVES ARE SHARP WITH NO SIGNS OF WEAR ON THE MUZZLE OR CHAMBER AREAS. I MEAN COME ON! ANYBODY WOULD OF PROBABLY DROPPED AN EASY $700.00 ON THIS ONE AT A GUN SHOP. BETTER YET IT FEELS TIGHT I THINK THIS ONE IS GOING TO BE A GOOD SHOOTER. I CERTAINLY HOPE MY GARAND LOOKS THIS GOOD. THANKS AGAIN FOLKS AND KEEP UP THE GOOD WORK. SINCERELY, DALE T. M .
October 2, 2007
October 1, 2007
October 1, 2007
To whom it may concern, Thank you so much for the beautiful Garands and Inland carbine you recently sent to me. The Garands shoot very well, and the quality of both guns is outstanding. The Inland is coming along, lots of cosmoline, but it's a beauty as well, I can't wait to shoot it. I emailed last week concerned about delivery of the Inland. I received a very prompt reply the next morning explaining (very nicely) that I had inadvertently gummed up the works but the shipment would be expedited. The rifle arrived that afternoon! Unbelievable! How do you do that? Can you come to where I work and teach our employees how you do it (great customer service & prompt service)? Thank you so much. Your organization without a doubt has the best customer service I have ever run across. Sincerely, Craig B .PS. I have an order in for an Underwood and a Special Garand. I would be willing to wash & wax your car, mow your grass, or make a donation to your favorite charity if there is anyway to expedite those.
October 1, 2007
