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CMP ESTORE online
INSTRUCTIONS
The CMP has completely scrapped our old shopping cart and has set up an
ESTORE. Our old shopping cart was a
dinosaur and did nothing more than take information from a customer and generate
an email to a clerk who had to re-input all data.
The ESTORE tracks on-hand inventory and allows us to either accept or refuse
backorders for an item when that item reaches zero balance. Items that we expect
to replenish (tools, memorabilia, etc) will remain on the ESTORE list and we
will accept orders for those items. When an item that we are not expecting to
replenish (M1 parts, M14 parts, carbine parts, etc) sell out, those items will
be automatically deleted from the ESTORE list and will no longer be sold by the
CMP.
In setting up the ESTORE, we were not able to convert very much data from the
previous system, and so anyone desiring to use the ESTORE will have to register
as a new user by going to https://estore.odcmp.com/store/login/login.aspx
and following the instructions for NEW USERS. The instructions direct the
customer to send an email to estore@odcmp.com
with some preliminary information. Once we receive these emails, our staff
establishes/updates a record for the customer and we respond to the customer by email and
instruct the customer to once again go to https://estore.odcmp.com/store/login/login.aspx
and click on the ‘FORGOT PASSWORD’ link and follow on-screen instructions.
The ESTORE responds almost instantly via email with an assigned password. NOTE: Password
is case sensitive. Upon receipt of password, customers may retain
assigned password, or change password to one more to their liking.
When a customer uses a credit card to make a purchase, ESTORE automatically
verifies (as a security feature) that the customer information in our system
matches EXACTLY with the billing information at the credit card
company. Any mismatch will result in ESTORE rejecting the order. Many customers
have already registered and used ESTORE successfully – so we know the system
works as designed. NOTE: CMP accepts VISA and MC credit cards only. CMP
does not accept AMEX credit cards or any debit or check cards – ESTORE is set
to reject these cards.
By law, the CMP is authorized to sell military surplus items only to U.S.
citizens who are also members of affiliated clubs. ESTORE checks all orders
against the customer information on file and will not accept an order if our
records do not show that we have proof on file, or if the membership in an
affiliated club has expired. ESTORE will also reject the order if the club has
failed to renew its affiliation with the CMP.
Most of our customers have provided the required personal proof with past
orders, and we have an ongoing effort to search through old files and update
records. The CMP has never maintained customer files, but has maintained rifle
sales files with customer information included. We are now in process of
establishing a file for each of our thousands of customers, but this process
will take months and customers may find it more expedient to simply provide proof
of meeting eligibility requirements, rather than wait for the CMP to complete
building customer files.
In converting to the new system “ELLIOTT” we have chosen to not input or
import old sales data per customer, but rather we chose to start the system
fresh. Although customers cannot view order history prior to July 1, 2003, they
can view current orders as we enter them into the system.
ESTORE is based on customer email addresses as logins, and CMP will use this
database for the distribution of sales updates and newsletters. We strongly
recommend everyone to register as a new user and get on our mailing lists. CMP
does not sell or distribute our mailing list to anyone.
ELLIOTT and ESTORE are new systems and we are very excited by the
enhancements they bring to the CMP. We still have much to learn about all the
capabilities and expect it will be several months before we can exploit
everything these systems offer.
We thank all our customers for their continued support in this effort.
Orest Michaels
Chief Operating Officer
